We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, in its original packaging.
To start a return, contact us using the contact page. Returns should be sent to:
Kivo Cove
4414 82nd St
Unit 212 #2008
Lubbock, TX 79424
If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without requesting a return first will not be accepted.
You can always reach us for any return question using the contact page.
Damages and issues
Please inspect your order upon reception and contact us immediately if your item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.
Exceptions / non-returnable items
We do not accept returns on perishable goods, custom or personalized products, or personal care items once opened. Returns are also not accepted for hazardous materials, flammable liquids, or gift cards. Please contact us with any specific concerns.
Exchanges
The fastest way to get the item you want is to return the one you have. Once the return is accepted, you can place a new order.
EU 14-Day Cooling Off Period
If your order is shipped to the EU, you have 14 days to cancel or return for any reason. Items must be unused, in original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we’ll notify you of your refund status. Approved refunds will be processed to your original payment method within 10 business days. Please note your bank or credit card provider may take additional time to post the refund.
If more than 7 business days have passed since your return was approved, contact us at using the contact page.